Playa Setup Concierge

Last updated: February 2, 2026

This Privacy Policy describes how Playa Setup Concierge (“we,” “us,” “our”)

collects, uses, shares, and protects personal information when you visit our

website or use our services.

1) Information we collect

Depending on how you interact with us, we may collect:

A) Information you provide

● Name, email, phone number/WhatsApp

● Travel/arrival dates and service preferences

● Address details for coordination (if needed)

● Information required to schedule appointments (only as necessary)

B) Information collected automatically

● Basic website analytics (e.g., page views, device type, approximate

location, referring site)

● Cookies or similar technologies (depending on your browser settings

and site configuration)

2) How we use your information

We use your information to:

● deliver and manage the services you request

● coordinate appointments and vendor scheduling

● communicate with you (email, WhatsApp, phone)

● send confirmations, updates, and service-related messages

● improve our services and website experience

● comply with legal obligations where applicable

3) Payments (Stripe)

When you pay by card, payments are processed by Stripe. Stripe may collect

and process your payment information (such as card details and billing

information) to complete the transaction, prevent fraud, and comply with

legal obligations. We receive confirmation of payment and certain transaction

details, but we do not receive or store your full card number.

4) When we share your information

We only share information when necessary to fulfill your request, such as:

● with Third-Party Providers (e.g., internet installers, technicians) to

schedule service

● with service platforms you use to contact us (e.g., email, messaging

tools)

● with payment processors (Stripe) to process transactions

We do not sell your personal information.

5) Third-Party Providers and links

Our website may include links to third-party sites or services. Their privacy

practices are their own. We recommend reviewing their policies before

sharing information.

6) Data retention

We keep your information only as long as needed to:

● provide services

● maintain business records

● comply with legal, accounting, or regulatory requirements

7) Security

We take reasonable administrative and technical measures to protect your

information. However, no method of transmission or storage is 100% secure.

8) Your choices and rights

You may request to:

● access the personal data we have about you

● correct inaccurate information

● delete your information (when legally permissible)

● opt out of marketing messages (if we send them)

To request any of the above, contact us using the information below.

9) Cookies & analytics

We may use cookies and analytics tools to understand website performance.

You can control cookies through your browser settings. Some site features

may not function properly if cookies are disabled.

10) Children’s privacy

Our services are intended for adults. We do not knowingly collect personal

information from children.

11) Changes to this policy

We may update this Privacy Policy occasionally. The “Last updated” date

reflects the newest version.

12) Contact

Playa Setup Concierge

Email: playasetupconcierge@gmail.com

WhatsApp: 984 196 6144

Operating area: Riviera Maya, Quintana Roo, Mexico